Delivery and returns
How do I return
Email [email protected] with your order number and email address.
To initiate a replacement, please email us at [email protected] with your order number and the email address used at checkout.
We offer replacements only for items that arrive damaged during shipping or if you receive the wrong order.
To be eligible:
Contact us within 2 days of receiving your order
Include clear photos showing the damage or incorrect item
The item must be unworn, unwashed, and in its original condition
The hygiene sticker, hang tag, and brand label must still be attached
The item must be returned in its original packaging
Important:
For damaged items, we will send you a new shipment once we receive your email and photo evidence
For wrong orders, a replacement will be shipped once the incorrect item is returned
We do not accept replacements for items that have been worn, used, altered, or returned without original tags, hygiene stickers, and packaging
What items are refundable?
Only damaged items (from shipping) are eligible for return.
You will be required to include pictures as proof within 2 days of receiving the item
Items must be in original condition and in the original packaging
Items must be unwashed and unworn.
Free gifts and promotional items are not returnable.
Are there any charges for return?
Original shipping charges are non-refundable.
You are responsible for the charges of the return shipping.
INTERNATIONAL ORDERS
FYER ships worldwide. Outside the US, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
RETURN TERMS AND CONDITIONS
We only accept replacement requests for items that arrive damaged due to shipping or if you receive the wrong order.
To qualify:
You must send clear photos of the damage or incorrect item within 2 days of receiving your order
The item must be unworn, unwashed, and in its original condition
The hygiene sticker, hang tag, and brand label must still be attached
The item must be returned in its original packaging (for wrong orders only)
Please note:
Damaged items will be replaced with a new shipment
Incorrect items must be shipped back to us before we send the replacement
We do not accept replacements for items that have been tried on, used, or altered in any way
Free gifts and promotional items are not eligible for replacement
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
INTERNATIONAL ORDERS
FYER ships worldwide to over 100 countries. Outside the US all shipments are DDU (Delivered Duty Unpaid). Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before purchasing as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.